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3 recent rules for robocalls

Robocalls are automated marketing telephone calls. They can be very intrusive to consumers. While they are not illegal in their own right, they do have to follow special rules.

These rules get updated periodically. One of the most recent updates from the Federal Communications Commission (FCC) established these three rules:

  • Consumers need to have a way to opt out of a robocall. It needs to be presented during every call, and it has to allow them to tell the telemarketer not to contact them again in the future.
  • Before a robocall, a company needs to get written consent to make those calls. This has to come from the consumers themselves. Cold calling them without prior knowledge and consent is illegal.
  • In the past, telemarketers could claim they had an "established business relationship" with a consumer. They then did not need written consent. The recent overhaul of the rules changed this so that they could not use this relationship.

That does not mean that companies no longer break these rules. Some of them do, and it can be very frustrating for consumers to feel like they are constantly getting calls that they do not want and never consented to in the first place. It feels like an invasion of privacy, and they want their phone lines left open for the things that really matter.

If this happens to you, please understand that it may break the FCC's rules and may be illegal. You need to know what legal options you have and what type of actions you can take to end this invasive behavior.

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